Free Beta Access
Shomerion currently offers selected users free Early Access. No subscription charges apply during the free beta.
Paid Subscriptions
Once paid plans are launched, applicable pricing, billing intervals, renewal conditions, and cancellation options will be disclosed before purchase. Final subscription terms and pricing will be communicated before you authorize payment. Free beta access does not automatically become a paid subscription.
Cancellation
Customers may cancel an active subscription to prevent future recurring charges using the cancellation options disclosed at purchase. Contact support if you need assistance. Cancellation does not automatically entitle customers to a refund of previous payments.
Refund Requests
Refund eligibility depends on the applicable purchase terms, payment provider policies, and mandatory consumer protection laws. Under our Terms of Service, unless stated otherwise at purchase, fees are non-refundable except where required by law. Applicable payment provider terms and mandatory consumer rights will be respected. This policy does not promise unconditional refunds.
Payment Processing
If Paddle becomes the active merchant of record for your purchase, Paddle will handle payment-related support and refund procedures for that transaction. You can get subscription assistance and request a refund through paddle.net. For a Paddle-processed subscription, use the “Manage subscription” link in your transaction confirmation email to cancel, or request cancellation through paddle.net. Refund requests and any applicable withdrawal rights will be handled under the versions of Paddle’s Refund Policy and Buyer Terms in effect at the time of your purchase, including applicable consumer protections.
No payments are collected during the free beta. The payment provider and applicable terms will be identified before purchase.
Technical Issues
Customers experiencing access problems or material service defects can contact support for assistance and refund review. Include the account email, a description of the issue, and, if applicable, the purchase reference. Please do not send passwords or broker API keys. A request for review does not guarantee a discretionary refund and does not limit remedies required by law. For a Paddle-processed purchase, if a material defect remains unresolved, you may also contact Paddle support with the issue details and our response.
Contact
For assistance or refund review, email support@shomerion.com.
Consumer Rights
Nothing in this policy limits statutory consumer rights. Mandatory consumer protection laws and any applicable payment provider refund or withdrawal rights take precedence over conflicting provisions.